Kay M
Designer & Product Strategist from San Diego, CA
Improving patient outcomes
Scaling design maturity
Optimizing complex B2B software
Sometimes life's a beach. I make it easy for users to do complex things.
I specialize in designing systems that meet people where they are... emotionally, cognitively, and situationally. I work across research, product, and systems design to make medical tasks feel simple and human for 270,000,000 patients and providers.
See selected works ↓
Breaking silos, Data-Driven Design
Helping Patients Message Smart, Not More
A UI overhaul mitigating post-covid provider burnout that redirected 24% of patient messaging volume and decreased clinician inboxes by 6%.
Read more
Thinking at Scale, Field UX Research
Check-in as a Service, Not Just a Screen
Saving customer healthcare organizations an average >$1,000,000 in annual registration overhead by increasing patient kiosk usage.
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Cross Platform, Interaction Design
eSignature Design System
I created a new design system for collecting digital signatures across 3 different products/touch points in a patient's care journey, increasing digital signature collection by 11%.
Visual DESIGN, user conversion, B2C Stuff
Building a Brand: Data Science Alliance
Relaunching our nonprofit company's website and brand to triple donor traffic to double funding to $900,000.
Read more
Breaking silos, Data-Driven Design
Helping Patients Message Smart, Not More
A UI overhaul mitigating post-covid provider burnout that redirected 24% of patient messaging volume and decreased clinician inboxes by 6%.
Read moreThinking at Scale, Field UX Research
Check-in as a Service, Not Just a Screen
Saving customer healthcare organizations an average >$1,000,000 in annual registration overhead by increasing patient kiosk usage.
Read moreCross Platform, Interaction Design
eSignature Design System
I created a new design system for collecting digital signatures across 3 different products/touch points in a patient's care journey, increasing digital signature collection by 11%.
Visual DESIGN, user conversion, B2C
Building a Brand: Data Science Alliance
Relaunching our nonprofit company's website and brand to triple donor traffic to double funding to $900,000.
Read more
Writing, teaching, podcasting
User Personas and Vanity Deliverables
Read blog
Musings of a UI challenge
Read blog
Framework for Ethical Data Science Practices
Read publication
Accessibility in Extended Reality
Design IS Art ft Skye Hoffman
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