Kay M

Designer & Product Strategist from Los Angeles, CA

Improving patient outcomes

Scaling design maturity

Optimizing complex B2B software

Proprietary software doesn't need to feel challenging.I cut down complexity to its core.

I consolidate sprawling design systems into single sources of truth, redesign workflows to cut redundant steps, and scope MVPs that ship ahead of schedule. No matter how complex the problem underneath is, I simplify the gnarly details before a product reaches end users.

See selected works ↓

A photo of a loading screen of a health portal I worked on

Breaking silos, Data-Driven Design

Helping Patients Message Smart, Not More

A UI overhaul mitigating post-covid provider burnout that redirected 24% of patient messaging volume and decreased clinician weekly messaging workflow by 6 hours.

Thinking at Scale, Field UX Research

Check-in as a Service, Not Just a Screen

Saving customer healthcare organizations an average >$1,000,000 in annual registration overhead by increasing patient kiosk usage.

Cross Platform, Interaction Design

eSignature Design System

I created a new design system for collecting digital signatures across 3 different products/touch points in a patient's care journey, increasing digital signature collection by 11%.

More coming soon

A photo of high fidelity mockups I created from the final launch of the company website

Visual DESIGN, user conversion, B2C Stuff

Building a Brand: Data Science Alliance

Relaunching our nonprofit company's website and brand to triple donor traffic to double funding to $900,000.

Breaking silos, Data-Driven Design

Helping Patients Message Smart, Not More

A UI overhaul mitigating post-covid provider burnout that redirected 24% of patient messaging volume and decreased clinician weekly messaging workflow by 6 hours.

Thinking at Scale, Field UX Research

Check-in as a Service, Not Just a Screen

Saving customer healthcare organizations an average >$1,000,000 in annual registration overhead by increasing patient kiosk usage.

Cross Platform, Interaction Design

eSignature Design System

I created a new design system for collecting digital signatures across 3 different products/touch points in a patient's care journey, increasing digital signature collection by 11%.

More coming soon

Visual DESIGN, user conversion, B2C

Building a Brand: Data Science Alliance

Relaunching our nonprofit company's website and brand to triple donor traffic to double funding to $900,000.

Designer & Product Strategist from Los Angeles, CA

Proprietary software doesn't need to feel challenging.I cut down complexity to its core.

I consolidate sprawling design systems into single sources of truth, redesign workflows to cut redundant steps, and scope MVPs that ship ahead of schedule. No matter how complex the problem underneath is, I simplify the gnarly details before a product reaches end users.

Helping Patients Message Smart, Not More

Check-in as a Service, Not Just a Screen

eSignature Design System

Building a Brand: Data Science Alliance

Helping Patients Message Smart, Not More

Check-in as a Service, Not Just a Screen

eSignature Design System

Building a Brand: Data Science Alliance

Writing, teaching, podcasting